Shipping Policy
Shipping Policy
We want your shipping experience to be easy to follow from checkout to doorstep. Here is a full breakdown of how we handle shipping at Natalietatum, including where we ship, how long it takes and what happens if something goes wrong.
Where We Ship
Countries: We currently ship to the United States and the United Kingdom.
Future Expansion: We are looking into adding more destinations. If an order is placed for an address we cannot reach, we cancel it and refund you in full.
Shipping Costs
Cost: Free shipping on every order, to both the United States and the United Kingdom, with no minimum spend.
No Hidden Fees: The price shown at checkout is the final price you pay us. We add no handling fees or surcharges after you order, and your card is charged once for the order you placed.
On Your Statement: Your payment appears on your bank or card statement as NATALIETATUM.
Order Processing Time
Processing Time: Orders are prepared within 1 to 2 business days. This gives us time to verify, pack and dispatch your items correctly before they ship.
Weekend Orders: Business days do not include weekends or public holidays, so anything ordered over the weekend is processed on the following business day.
Transit Time
Estimated Delivery: 4 to 6 business days once your order has been dispatched.
Shipping Days: Orders go out Monday through Friday.
Total Delivery Time: Altogether, expect your order to arrive within roughly 5 to 8 business days from the day you place it.
Please Note: Delivery windows are estimates and can shift for reasons outside our control, such as high demand, carrier delays, customs checks on orders to the United Kingdom, or weather. If that happens, we will keep you updated.
How We Ship
Trusted Carriers: We ship using established couriers such as DHL, FedEx and UPS. The carrier for your order is chosen based on your delivery address, and is named in your shipping confirmation.
Insured Shipments: Every order is insured in transit. If a parcel is lost or damaged on its way to you, contact our support team and we will make it right with a replacement or a refund.
Careful Packaging: Orders are packed to travel safely so they reach you in the condition they left us.
Tracking Your Order
Tracking Details: Once your order ships you will receive a confirmation email with your tracking number and the name of the carrier handling your delivery.
First Scan: The first carrier scan can take up to 24 hours to appear, so tracking that looks quiet on day one is normal.
Need Help? Our support team is happy to answer any tracking question. If your tracking has not moved for five business days, email support@natalietatum.com with your order number and we will open a case with the carrier.
Wrong or Undeliverable Addresses
Please check your delivery address before you pay. If you spot a mistake, email us as soon as possible and we can usually correct it while your order is still being prepared. Once a parcel has shipped to an address you supplied we cannot reroute it, and a parcel returned to us as undeliverable is refunded in full once it is back with us.
Delays
If your order passes the estimated delivery window, get in touch. We will chase the carrier on your behalf and tell you honestly where your parcel is. If it cannot be located, we will send a replacement or refund you. You do not have to wait it out on your own.
Missing Items
Reporting a Problem: If something is missing from your delivery, please contact us within 7 days of receiving your package at support@natalietatum.com. Include your order number and, if you can, a photo of what arrived.
Resolution: We will look into it right away and either send out a replacement or arrange a refund.
Returns
Return Window: We accept returns within 30 days of the delivery date.
Conditions: Items must be unused, undamaged and returned in their original packaging with any tags still attached. Please include your order number so we can match the return to your purchase.
How to Start: Email support@natalietatum.com before sending anything back and we will confirm the return address and the next steps.
For full details, please see our Refund Policy.
Contact Us
Questions about a delivery are answered by a real person on our team. Email support@natalietatum.com or call +1 (319) 422-4556.
Customer service hours: Monday to Sunday: 8 AM (MT) - 5 PM (MT). Average response time: within 12 hours.
Company Information
Primecore LLC
Address: 23400 Kingsland Blvd Apt 10108
Katy, TX 77494-7486
United States
Email: support@natalietatum.com
Phone: +1 (319) 422-4556
Customer service hours: Monday to Sunday: 8 AM (MT) - 5 PM (MT)