Privacy Policy

Privacy Policy

Last updated: September 25, 2026

Primecore LLC operates Natalietatum (natalietatum.com), including the website, the storefront, our customer service and everything we do to get an order to your door (the "Services"). This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and what you can ask us to do about it. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls where personal information is concerned.

We have tried to write this in plain language rather than legal shorthand. If anything here is unclear, email us at support@natalietatum.com and a person will answer you.

The Short Version

• We collect what we need to take your payment, deliver your order and answer your questions — nothing more.
• We never see or store your full card number.
• We do not sell your personal information and we do not pass it to advertisers.
• You are charged once, for the order you place. Nothing is stored to be billed later or on a schedule.
• You can ask for a copy of your information, or ask us to correct or delete it, at any time.

Personal Information We Collect or Process

When we say "personal information" we mean information that identifies you or can reasonably be linked to you. It does not include information that is anonymous or has been stripped of anything identifying. We may collect or process:

• Contact details — your name, billing address, delivery address, email address and phone number.
• Order information — the items you bought, your order number, and the status of your parcel with the carrier.
• Payment information — card details are entered on our checkout and handled by our payment provider. We receive confirmation that a payment succeeded or failed, and the last digits of the card for matching an order to a charge. We never see or store your full card number.
• Customer service information — the messages, emails and calls you send us and our replies, so that whoever picks up your case next already has the context and you do not have to explain twice.
• Returns information — what you sent back and why, and whether a refund was issued.
• Usage information — the pages you view on our site and basic technical details such as browser type, device type and IP address.

Where That Information Comes From

Most of it comes directly from you: when you place an order, when you write to us or call us, and when you browse the website. The rest comes from the service providers who help us run the store — our payment provider when it confirms or declines a payment, and the carrier when it confirms a delivery or reports a problem with one.

How We Use Your Personal Information

• To provide the Services — to take and process your order, arrange delivery, handle returns and refunds, and answer your questions.
• To keep you informed — order confirmations, shipping and tracking notifications, and replies to your enquiries.
• To keep the store safe — to detect and prevent fraud, abuse and payment disputes.
• To meet our legal duties — to keep the tax and accounting records the law requires of us.
• To improve the store — to understand which pages and products people find useful so we can make the site better.

We only send marketing emails to people who have asked for them, and every one of those emails has an unsubscribe link at the bottom. Order and delivery emails are part of the service you bought and are sent whether or not you take marketing.

Payments and What Appears on Your Statement

Card details are entered directly into our payment provider's systems, which are responsible for processing and securing them. We receive only the result of the transaction and enough detail to match a payment to an order.

A purchase at Natalietatum is a single charge for the single order you placed. We do not store your card to bill you again later, and there is no arrangement on this shop under which you would be charged on a schedule. Your bank or card statement will show NATALIETATUM. If you see that descriptor and do not recognise the charge, email support@natalietatum.com with the amount and date and we will find the order and explain it. Our average response time is within 12 hours.

Who We Share It With

We share personal information only where it is needed to run the store, only the part of it that is needed, and only with parties who are obliged to protect it:

• Our payment provider, to take payment, issue refunds and handle disputes.
• Our carriers — DHL, FedEx and UPS — to deliver your parcel. They receive your name, delivery address and phone number so that they can complete the delivery and reach you if there is a problem with it.
• Our hosting and email providers, to run the website and send order confirmations and shipping notifications.
• Our accountants and professional advisers, where they need it to do their work.
• Public authorities, where the law requires us to hand information over.

We do not sell your personal information, we do not rent it, and we do not hand it to advertisers or data brokers.

Cookies and Similar Technologies

We use the minimum needed: cookies that keep your basket working as you move between pages and keep the checkout secure, and simple analytics that tell us which pages people find useful. Blocking cookies in your browser will not stop you from buying — some conveniences, such as the basket remembering what you put in it, may not work as smoothly. You can clear or block cookies in your browser settings at any time.

Third Party Websites and Links

Our site may link to websites we do not operate, such as a carrier's tracking page. We are not responsible for their content or their privacy practices, and this Privacy Policy stops applying the moment you leave our site.

Children's Data

This store is not directed at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Security and How Long We Keep Things

No method of transmission over the internet is completely secure, but we take reasonable measures to protect your information, and our site and checkout are served over an encrypted connection.

We keep order records for as long as tax and accounting rules require us to, because we are not free to delete them sooner. Customer service correspondence is kept while it is useful for handling your case and any return or dispute that follows. If you unsubscribe from marketing emails, we remove your address from that list straight away and keep only the note that you asked not to be contacted, so that we do not add you back by mistake.

International Transfers

We are based in the United States and we ship to the United States and the United Kingdom. If you order from the United Kingdom, your information is transferred to and processed in the United States, and the providers who help us run the store may process it in other countries. Where that happens we take steps to make sure your information stays protected to the standard described in this policy.

Your Rights and Choices

Wherever you live, you can ask us to:

• send you a copy of the personal information we hold about you;
• correct anything that is wrong or out of date;
• delete it, where we are not legally required to keep it;
• stop sending you marketing messages;
• object to or restrict how we use it.

Email support@natalietatum.com from the address you used on your order, or include your order number, so we can be sure we are talking to the right person. We will action your request within 30 days, and we will not treat you differently or charge you more for exercising these rights.

Complaints

If you are unhappy with how we have handled your personal information, please tell us first at support@natalietatum.com so that we have the chance to put it right. Depending on where you live, you also have the right to complain to your local data protection authority — in the United Kingdom, the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in how we work or for legal reasons. The updated version is always posted on this page with a new date at the top, so you can see when it last changed.

Contact

Questions about this Privacy Policy, or about the personal information we hold, can be sent to support@natalietatum.com or by phone on +1 (319) 422-4556. Our customer service hours are Monday to Sunday: 8 AM (MT) - 5 PM (MT), and our average response time is within 12 hours.

Company Information

Primecore LLC

Address: 23400 Kingsland Blvd Apt 10108
Katy, TX 77494-7486
United States

Email: support@natalietatum.com
Phone: +1 (319) 422-4556
Customer service hours: Monday to Sunday: 8 AM (MT) - 5 PM (MT)
Average response time: within 12 hours